Why does a charge for Club Pogo appear twice on my card statement?

Charge for Club Pogo appear twice on my card statement

 Reason

If you are paying for your monthly subscription fees using a Visa or MasterCard debit card that draws directly from your current account, the double charges you are seeing on your statement are most likely the result of our pre-authorization process.

Solution

 In order to ensure that your subscription fee is correctly debited from your account and that your gameplay continues uninterrupted, our billing system sends out a pre-authorization and places a hold on your account in the amount of your subscription fee (five to six days before your scheduled billing).

Keep in mind that if your subscription charge were to fail, your account would be suspended. The primary reason for the pre-authorization process is so we can notify you if your subscription is in danger of suspension before your billing date arrives.
 

Remember: If you are using a debit card, the funds for your subscription charge must be available in your account 7 days before your billing date.

More Information: Call Us+1-855-517-2433 (Toll Free)

My Flash Games Are Not Loading

 Reason

Flash games are online programs that can be played in the window of a browser, such as 

Internet Explorer or Mozilla Firefox. The games run on technology called Adobe Flash, which allows graphics and video to be played on a browser. If your browser is not playing Flash games, you may need to reinstall or update your Flash plugin. Fortunately, this is a simple procedure.

Solution

Go to the website in Resources, and select your operating system and browser from the drop-down menus.

Click "Download Now," and choose "Save File." Wait for the file to download, and then close your browser by choosing "Quit" from the "File" menu.

Double-click the downloaded file, and choose "OK" to update or re-install Flash on your computer.

Click "Finish" to complete installation, and then reopen your browser. Navigate to your Flash game, which should now open correctly. If it does not, contact the administrator of the site hosting the game, as the problem may be on the other end.

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More Information: Call Us +1-855-517-2433 (Toll Free)

How to Play Scrabble Online at WordBiz ISC

Reason

If you enjoy playing Scrabble check out WordBiz at the online Internet Scrabble Club (ISC). Once you have downloaded the free WordBiz software application to connect with the server, you can specify your skill level, official dictionary you prefer, and connect with other Scrabble players around the world.

Solution

WordBiz is a Java-driven application which enables you to play Scrabble online. It is the biggest and best place on the Internet to play Scrabble in a relaxed friendly environment. This online scrabble community, brings together players of all ages, nationality and skill. Many of the world's best international level tournament competitors go here to play Scrabble online. See the resources link for Internet Scrabble Club FAQ.

To start playing you'll need to register a name and password. Here is the link:
http://www.isc.ro/

To play, you need to download and install the interface on your computer.

If the program doesn't start when you try to run it you will need to install Microsoft Java VM. Here is the link - middle of page:
http://www.techbuddiesonline.com/Pages/Pogo_technical.aspx

When you start the Wordbiz program you should get a connection menu.

Fill out the Handle and Password fields with your ISC handle, and password. (If you are not registered click on the Register button.)

Click on Options to set up your parameters. These can be changed at any time if you desire.

Click on Seek a Game. Or go to the Seek Graph and click on a blue dot.

More Information: Call Us +1-855-517-2433 (Toll Free)

How to Play Scrabble Without Downloading It

Reason

Scrabble is a widely popular world game that originated in the late 1930s. It is a household classic, providing hours of entertainment for millions of families. You may not have the ability to gather up your family or friends for a quick game, but with online gaming site Pogo.com, you can play a few rounds on your computer. No downloads required and you can sign in as a guest within seconds.

Solution

Go to the Scrabble gaming page on Pogo.com (see References).

Select your country or region from the list provided. You will be directed to the Scrabble page for your region.

Choose whether you will sign up for a Pogo gaming account or play as a guest. If you are already registered to play games on Pogo.com you can click the "Sign In" link near the top right of the page. A new pop-up window should appear after you have signed up, signed in or chosen a guest account.

Start your free Scrabble game by clicking the "Start Game" button on the in-game advertisement.

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More Information: Call Us +1-855-517-2433 (Toll Free)

lost or forgotten Pogo game password. How can I recover it?

Reason

If you forget your Pogo or Club Pogo screen name or password, simply perform the steps listed below to recover your information

Solution

Go to www.pogo.com.

Click the 'Sign In' link at the top right-hand corner of the Pogo.com home page.

Click the 'Forgot Password or Screen Name' link.

Recovering a Password:

1. Enter your Pogo or Club Pogo screen name in the text field in the Recover Password section of the page.
2. Click the Send Me My Password button.

Recover a Screen Name:

3. Enter the e-mail address associated with your Pogo or Club Pogo screen name in the text field in the Recover Screen Name section of the page.
4. Click the Send Me My Screen Name button.

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More Information: Call Us +1-855-517-2433 (Toll Free)

How do I resolve problems running Poppit games?

SOLUTION

Java 6 update 30, and higher, resolves freezing or crashing issues that many people have seen with some Pogo games. We recommend installing the latest release of Java for resolution of these issues.

Please follow list of Java related tips to troubleshoot Pogo related issues.

1.       Install the latest version of Java:

·         Get the latest version here.

·         Test the version of Java you have to make sure it is the latest.

2.       Removeolder versions of Java .

3.       Enable automatic updates:
This feature will ensure that you receive important security updates when they are released.

·         Get more information on Java Update.

4.       Clear your Java cache periodically:

·         Learn how to clear your Java cache.

5.       Verify that Java is enabled:

·         Learn how to enable Java to ensure any applets that uses it will function properly.

6.       Configure the settings of your firewall or anti-virus software:
The most common problems are caused by settings of anti-virus, firewall, ad blocking or pop-up blocking software. To resolve one of these issue try to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing Pogo games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.

7.       Use Java supported Web browsers:

·         Check system requirements to ensure any applets that uses Java will function properly.

More Information: Call Us +1-855-517-2433 (Toll Free)

get a runtime error while trying to play Poppit games within AOL Software

If you're receiving the message "Runtime Error" while trying to launch Pogo games within the AOL software, it means that the version of Java installed on your computer might not be compatible with AOL. A quick update to your Java software should fix the problem.
To update your Java software:
1. Click the Start button, move your pointer over Control Panel, and then click Java.

2. On the Java Control Panel window, click the Update tab at the top and then click Update Now at the bottom.

3. On the Java Update window, click Install.

4. On the Java Setup window, click Install.

Note: You'll need to close any applications running Java for the update to begin.
5. Once the update is complete, click Close.
Note: This will close and restart your browser.
6. Once your browser restarts, click the red Verify Java Version button to make sure you have the recommended Java installed.
More Information: Call Us +1-855-517-2433 (Toll Free)

Poppit games with Runtime Error

Click on the links below for information regarding issues you may be having. Hopefully, one of the following Help articles will solve your problem.
Issues with Pogo games

• Try again later
• Enable only essential startup programs
• Delete browser cache and rebuild AOL Adapter

Try again later

System/server maintenance could be the reason for the issue that you are currently facing. Please wait for a while, and then try accessing Pogo games again. If you continue having issues with the Pogo games website (and other websites work normally), please visit http://www.techbuddiesonline.com/Pages/Pogo_technical.aspx   Support website for more information. If you have issues with other websites as well, try the next solution to resolve the issue.

Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.

• Windows 7
• Windows Vista
• Windows XP

If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.
More Information: Call Us +1-855-517-2433 (Toll Free)