How do I resolve problems running Pogo games?

• Platform(s): Windows 7, Vista, Windows XP, Windows 2000
• Browser(s): Internet Explorer, Firefox, Chrome
• Java version(s): 6.0

SYMPTOMS

A Java crash occurs while running an Pogo game and a text (.log) file hs_err_pid is placed on the desktop. The error message similar to one below appears in the file.
A fatal error has been detected by the Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00880249, pid=2592, tid=6028
JRE version: 6.0_29-b11

• Some Pogo games freeze

SOLUTION

Java 6 update 30, and higher, resolves freezing or crashing issues that many people have seen with some Pogo games. We recommend installing the latest release of Java for resolution of these issues.

Please follow list of Java related tips to troubleshoot Pogo related issues.

1. Install the latest version of Java:
• Get the latest version here.
• Test the version of Java you have to make sure it is the latest.
2. Remove older versions of Java .
3. Enable automatic updates:
   This feature will ensure that you receive important security updates when they are released.
• Get more information on Java Update.
4. Clear your Java cache periodically: 
• Learn how to clear your Java cache.
5. Verify that Java is enabled:
• Learn how to enable Java to ensure any applets that uses it will function properly.
6. Configure the settings of your firewall or anti-virus software:
   The most common problems are caused by settings of anti-virus, firewall, ad blocking or pop-up blocking software. To resolve one of these issue try to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing Pogo games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.
7. Use Java supported Web browsers:
• Check system requirements to ensure any applets that uses Java will function properly.

If you find these Pogo suggestions do not resolve your issue, please email Pogo and request further assistance.
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Call Pogo Support +1-855-517-2433 (Toll Free)

Playing Pogo Behind a Proxy or Firewall

Pogo does not officially support connections through firewalls, routers, or proxy servers. Also, please note that wireless Internet always has wireless routing, which can potentially block Pogo.
There are some things you can do to improve your ability to connect to Pogo if you do have a router or firewall.  There is a fairly simple solution which most firewall packages support. If you allow access via our class C licenses, you will then be able to access the games and everything should work fine. Your firewall will probably require some IP addresses for this, and here are the IP addresses you need:

• 159.153.236.1
• 159.153.236.12

If you need help setting up your firewall as outlined above, please consult your system administrator or the documentation on your firewall software. We're not firewall experts, so your firewall documentation or system admin are your best bets for getting help on setting this up.
We constantly change which ports we use, so we don't offer port numbers as a solution for firewall and proxy access problems. We know that some people are used to using to punch holes in their firewalls, but the above solution is more secure and is supported by most firewalls on the market. Please note that we are unable to provide Port information to you.

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Call Pogo Support +1-855-517-2433 (Toll Free)