If games on Pogo games won’t loadfor you, load very slowly, or give errors such as 'Please wait,
Loading,' see below for information on the most common causes (and links
to instructions on how to address them). Even still, there is a lot more
information at your fingertips that you can find with some quick Internet
searches.
First, let's try to rule out some specific
issues:
- Is the game you can't load any of the following: Poppit!, Word Whomp, First Class Solitaire, or a game without an in-game Chat option?
- Does your computer lock up or reboot when you try to load a game?
- Does the game that won't load have a Weekly Challenge going on, especially on Wednesdays?
- Are you running Microsoft Vista and having trouble patching?
If you find these Pogo suggestions do not resolve your issue, please contact Pogo and request further assistance. Call +1-855-517-2433 (Toll Free)
If you can rule the above issues out, here are steps to take if the server status Answer
says things are OK:
- First, clear your Browser Cache and Java Cache if you're using Sun Java (#2).
- If that doesn't solve the issue, please update your Java (#3).
- If the two previous steps don't solve the issue, please read below about help with antivirus/firewall issues.
- Also, read our article about configuring the settings for your firewall or proxy server with Pogo.
- Furthermore, our article with information regarding pop-up blockers/anti-spyware/adware may help.
If Java is installed
on your machine but not enabled
If you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit
If you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit
Here's what to do if clearing your cache and making sure
your Java is updated doesn't resolve the issue.
The most common causes
of problems that players encounter when playing our games are simply caused
by anti-virus, firewall, ad blocking, and pop-up blocking software. The
easiest way to determine if one or more of these is the cause of the problem is
to simply disable them and see if the problem goes away. If the
problem goes away, then the next step is to figure out how to configure
the software to still protect your system without preventing you from
playing our games. In this case, you should refer to the software’s
manual or help files for detailed instructions on how to make the desired
changes to the software.
More Information: Call Pogo Tech Center +1-855-517-2433 (Toll
Free)
