Pogo Games not loading in Mac Computer

 



We are looking into an issue where Mac users, which I believe were forced by Apple to Update Java, are not able to play our games. We think that in most cases Java may need to be enabled after the update.

Try these steps and let us know if it works for you or not.
1. Make sure they are up to date.
Applet menu
Software update

2. Make sure Java is enabled in Safari
Safari menu
Preferences
Security
Enable Java check box
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How to Remove and Re-Add your Credit Card to your Club Pogo account

Reason

There is a practice on the Internet called Phishing, which involves fake e-mails soliciting to update or verify Credit Card information. Rest assured that the e-mail you receive from us will contain instructions guiding you on how to update your information, and should direct you to www.pogo.com. Be wary of any e-mails that ask you to follow a link to update your information without verification, and do not lead you to www.pogo.com. Always make sure the URL on your browser reads 

Solution

1. Follow the above steps through step 5.
2. Locate the card in question, and click the "X" button to remove the card from your account.
3. You will receive a prompt to confirm or decline to delete the card account. Select "Yes- Delete Saved Account"
4. Now select "Add a new credit card"
5. Enter your card information and your billing address. The new CVV/CVS number will go in to the field entitled CSC (Card Security Code) under Card Information. Also ensure that the billing address matched what your credit card company has on a file.
6. Select "Continue" in order to add your card.

Re-Adding your Credit Card/Billing information to your Club Pogo information:

You have just re-added your card to your Club Pogo account, but now you will want to re-attach it to your subscription so that your subscription does not end when the renewal date arrives. 

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Call Us +1-855-517-2433 (Toll Free) 

I have Internet Explorer 9, but Pogo says I need IE7. What do I do?

Our team is awarethat some players using Internet Explorer 9 are prompted by the Internet Explorer 7 "upgrade error message" below, which prevents them from regular access to the Pogo website.

 

To ensure your browser is able to recognize the latest Internet Explorer and displays the website correctly, please follow these simple steps:

1. In the menu bar of Internet Explorer, click on “Tools”

2. You will see that “Compatibility View” is check. Simply uncheck it.

The error message should disappear and you should be able to access Pogo.com as usual.

 

We apologize for any inconvenience caused and would like to assure you we are actively working toward a resolution. 

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Call Us +1-855-817-2433 (Toll Free)

When I try to make a transaction in Pogo, I get a 'Server is unavailable' error message?

Reason

If you are getting credit card-related messages when trying to make a transaction in Pogo, look over the payment information you entered and make sure it meets the following criteria

Solution

• All fields should be filled in. Leaving a field blank will cause you to get an error message.
• Confirm that the name, address, and billing information you entered matches what your bank or credit card company has on file. If it doesn't match, your payment will not be validated.

If you have filled in all fields and all your information is correct, the servers may be very busy or overloaded. We recommend trying your purchase a few times until the payment goes through. Don't worry about being double-billed. You will not be charged unless your payment goes through. You will see a confirmation page instead of an error message once your payment is successful.

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Why does a charge for Club Pogo appear twice on my card statement?

Reason

If you are paying for your monthly subscription fees using a Visa or MasterCard debit card that draws directly from your current account, the double charges you are seeing on your statement are most likely the result of our pre-authorization process.

Solution

 In order to ensure that your subscription fee is correctly debited from your account and that your gameplay continues uninterrupted, our billing system sends out a pre-authorization and places a hold on your account in the amount of your subscription fee (five to six days before your scheduled billing).

Keep in mind that if your subscription charge were to fail, your account would be suspended. The primary reason for the pre-authorization process is so we can notify you if your subscription is in danger of suspension before your billing date arrives.
 

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