I get a runtime error while trying to play Pogo games within AOL Software

If you're receiving the message "Runtime Error" while trying to launch Pogo games within the AOL software, it means that the version of Java installed on your computer might not be compatible with AOL. A quick update to your Java software should fix the problem.
To update your Java software:
1. Click the Start button, move your pointer over Control Panel, and then click Java.

2. On the Java Control Panel window, click the Update tab at the top and then click Update Now at the bottom.

3. On the Java Update window, click Install.

4. On the Java Setup window, click Install.

Note: You'll need to close any applications running Java for the update to begin.
5. Once the update is complete, click Close.

Note: This will close and restart your browser.

6. Once your browser restarts, click the red Verify Java Version button to make sure you have the recommended Java installed.


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how can I change the size of the game boards? New computer and game field is only about 2 x4 c

Go to your desktop background (on your computer)
Right click background image,
choose 'properties'
choose 'settings'
What 'screen resolution' are you using?
drag the bar to the right.
If this is already completely across;
What Web Browser/Application are you using?
Internet Explorer, Firefox, Safari...?
You may want to check 'View' setting at the top of your screen.

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Cannot connect to Pogo games with Runtime Error.

Click on the links below for information regarding issues you may be having. Hopefully, one of the following Help articles will solve your problem.
Issues with Pogo games

• Try again later
• Enable only essential startup programs
• Delete browser cache and rebuild AOL Adapter

Try again later

System/server maintenance could be the reason for the issue that you are currently facing. Please wait for a while, and then try accessing Pogo games again. If you continue having issues with the Pogo games website (and other websites work normally), please visit http://www.techbuddiesonline.com/Pages/Pogo_technical.aspx   Support website for more information. If you have issues with other websites as well, try the next solution to resolve the issue.

Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.

• Windows 7
• Windows Vista
• Windows XP

If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.

• Windows 2000
• Windows Me/98

Delete browser cache and rebuild AOL Adapter

AOL Adapter connects the AOL software to Internet Explorer. Any damage to the adapter can adversely affect the AOL service and your access to the web. The steps to delete the browser cache and rebuild AOL Adapter may differ depending on the version of ACS installed on your computer. Please click the appropriate link given below.

Browser/service error when accessing Pogo games

• Turn on the AOL TopSpeed
• Clear cache, cookies, and history and reset Web settings

Turn on the AOL TopSpeed

Once installed, the TopSpeed technology works automatically. You do not need to change any settings to experience the enhanced browsing that the TopSpeed technology provides. The only time TopSpeed is turned off by default is if it is blocked by a firewall or there is insufficient space for the TopSpeed cache.
Note: The TopSpeed/AOL Web Graphics Compression feature on AOL 9.0 VR is always on. It cannot be turned off or uninstalled, the AOL software will not function properly without it.
To turn on TopSpeed in AOL Desktop, do the following:
1. On the Browser window, click the Settings menu, and then click TopSpeed.
2. Click the Use TopSpeed when available box to place a check mark in it.
3. Click Save.
To turn on TopSpeed in AOL 9.0 Security Edition, do the following:
1. On the AOL toolbar, click Settings.
2. On the Index tab, click the Internet (Web) Options link.
3. Click the TopSpeed tab.
4. Click to the Turn on AOL TopSpeed box to place a check mark in it to turn TopSpeed on.
5. Click Save.
6. Click X in the upper right to close the settings window.
To turn on TopSpeed in AOL 9.0 SE/LE, do the following:
1. On the AOL toolbar, click Settings.
2. On the Index tab, click the Internet (Web) Options link.
3. Click the TopSpeed tab.
4. Click the Optimize Web browsing using TopSpeed technology box to place a check mark in it to turn TopSpeed on.
5. Click Save.
6. Click X in the upper right to close the settings window.
To turn on TopSpeed in AOL 9.0 Optimized, do the following:
1. On the AOL toolbar, click Settings.
2. On the Index tab, click the Internet (Web) Options link.
3. Click the AOL Browser tab.
4. In the TopSpeed - AOL Web Browser Accelerator section, turn TopSpeed on. Choose the Store Web pages I view on AOL for faster browsing option by clicking it to turn TopSpeed on.
5. Click OK.
6. Click X in the upper right to close the settings window.

Clear cache, cookies, and history and reset Web settings

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.
Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

• AOL Radio presets
• websites you have visited
• Your shopping cart
• Your customized pages

Problems while accessing pogo games

• Try another Web page
• Clear cookies, cache, and history using browser
• Reset Web settings
• Rebuild AOL Adapter
• Run Quick Restore
• Clear Java cache

Try another Web page

Try opening another Web page to verify whether the problem is with the Pogo games website, your Web browser, or your connection. To do so, type the address of another Web page (for example, www.techbuddiesonline.com) in an external browser and verify whether you are able to access that Web page.
If you are unable to visit any other website, read our online help article Unable to access websites to resolve the issue.

Clear cookies, cache, and history using browser

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days that you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.
Note: Once you clear your cookies, cache, and history, you may lose the following:

• AOL Radio presets
• The websites you have visited
• Your shopping cart
• Your customized pages

Reset Web settings

If you have installed another Web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the appropriate link from the options given below to reset your Web settings.

Rebuild AOL Adapter

AOL Adapter connects the AOL software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the Web. You can fix the damage by rebuilding AOL Adapter.

Run Quick Restore

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.
Once Quick Restore is completed, you will receive a series of AOL software updates. To learn more about AOL software updates, read our online help article AOL software update.
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 Call Pogo Support +1-855-517-2433 (Toll Free)

How to Updating your Credit Card/Billing information

Reason

There is a practice on the Internet called Phishing, which involves fake e-mails soliciting to update or verify Credit Card information. Rest assured that the e-mail you receive from us will contain instructions guiding you on how to update your information, and should direct you to www.pogo.com. Be wary of any e-mails that ask you to follow a link to update your information without verification, and do not lead you to www.pogo.com. Always make sure the URL on your browser reads www.pogo.com.

Solution

1. Go to Pogo.com and log in with your Club Pogo screen name and password.
2. Click on the My Account link on the upper right-hand corner of the page.
3. For verification purposes, you will be asked to enter your password once again.
4. Click on the My Subscription and Billing Information link on the right side of the page under the small Club Pogo logo.You should now see the My Subscription and Billing Information page.
5. Towards the bottom, you will see your My Other Billing and Payment Information section. In the blue box entitles, "Billing Options", select "Add or Update Payment Method"
6. Locate the card in question and select the "Edit" option next to the card. You can now update your card information such as your billing address or expiration date.

NOTE: On the back of your card (or occasionally on the front), there is a 3 or 4 digit code called a CVV or CVS number. This is a security code used to help protect you and your card from credit fraud. For your security you cannot update this number, so if it has changed, you will need to remove the card from your Club Pogo account, and then re-add it as a new card.

More Information: Call Us+1-855-517-2433 (Toll Free)