If you are paying for your monthly subscription fees using a
Visa or MasterCard debit card that draws directly from your current account,
the double charges you are seeing on your statement are most likely the result
of our pre-authorization process.
Solution
In order to ensure that your subscription fee is
correctly debited from your account and that your gameplay continues
uninterrupted, our billing system sends out a pre-authorization and places a
hold on your account in the amount of your subscription fee (five to six days
before your scheduled billing).
Keep in mind that if your subscription charge were to fail, your account would be suspended. The primary reason for the pre-authorization process is so we can notify you if your subscription is in danger of suspension before your billing date arrives.
Read More...Keep in mind that if your subscription charge were to fail, your account would be suspended. The primary reason for the pre-authorization process is so we can notify you if your subscription is in danger of suspension before your billing date arrives.
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