How to Updating your Credit Card/Billing information

Reason

There is a practice on the Internet called Phishing, which involves fake e-mails soliciting to update or verify Credit Card information. Rest assured that the e-mail you receive from us will contain instructions guiding you on how to update your information, and should direct you to www.pogo.com. Be wary of any e-mails that ask you to follow a link to update your information without verification, and do not lead you to www.pogo.com. Always make sure the URL on your browser reads www.pogo.com.

Solution

1. Go to Pogo.com and log in with your Club Pogo screen name and password.
2. Click on the My Account link on the upper right-hand corner of the page.
3. For verification purposes, you will be asked to enter your password once again.
4. Click on the My Subscription and Billing Information link on the right side of the page under the small Club Pogo logo.You should now see the My Subscription and Billing Information page.
5. Towards the bottom, you will see your My Other Billing and Payment Information section. In the blue box entitles, "Billing Options", select "Add or Update Payment Method"
6. Locate the card in question and select the "Edit" option next to the card. You can now update your card information such as your billing address or expiration date.

NOTE: On the back of your card (or occasionally on the front), there is a 3 or 4 digit code called a CVV or CVS number. This is a security code used to help protect you and your card from credit fraud. For your security you cannot update this number, so if it has changed, you will need to remove the card from your Club Pogo account, and then re-add it as a new card.

More Information: Call Us+1-855-517-2433 (Toll Free)

Why does a charge for Club Pogo appear twice on my card statement?

Reason

If you are paying for your monthly subscription fees using a Visa or MasterCard debit card that draws directly from your current account, the double charges you are seeing on your statement are most likely the result of our pre-authorization process.

Solution

 In order to ensure that your subscription fee is correctly debited from your account and that your gameplay continues uninterrupted, our billing system sends out a pre-authorization and places a hold on your account in the amount of your subscription fee (five to six days before your scheduled billing).

Keep in mind that if your subscription charge were to fail, your account would be suspended. The primary reason for the pre-authorization process is so we can notify you if your subscription is in danger of suspension before your billing date arrives.
 

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