How to cancel Club Pogo subscription

Reason

• When you cancel your Club Pogo subscription, you can either choose to forfeit all remaining time on your subscription or you can choose to play out your remaining time left on your subscription.
• If you decide to re-activate your account, you will be billed immediately. There is no free trial on re-activations.

Solution

To cancel your Club Pogo subscription, perform the steps listed below:

• Go to www.pogo.com
• Log into your Club Pogo account.
• Click the My Account button.  
• You may be asked to re-enter your password (for security reasons)
• Your screen should look something like this:

• Click the 'My Subscription and Billing Information' link shown above. 
• Then your screen should look something like:

• Click the 'Cancel Subscription' link. 
• You may be asked to re-enter your password (for security reasons)
• Re-enter your password.
• A new screen should appear asking to select a Club Pogo subscription cancellation option:

• You have two options when cancelling; 1) cancel your subscription and forfeit the rest of your time or 2) you can play out the rest of your time. Please note, your card will not be charged again.
• Click the 'Continue' button to confirm and cancel your subscription.

For regular (free) Pogo customers, there is no subscription fee, therefore cancellation is not required.


If you would like to disable your EA account (whether it's a paid or free account), which removes access to Pogo & EA sites altogether, you may request to disable your account by clicking the Contact Us button located at the top right of the article or click here. Please include the following information:

Call Us +1-855-517-2433 (Toll Free)

pogo is being slow

Go to your desktop background (on your computer)
Right click background image,
choose 'properties'
choose 'settings'
What 'screen resolution' are you using?
drag the bar to the right.
If this is already completely across;

What Web Browser/Application are you using?
Internet Explorer, Firefox, Safari...?
You may want to check 'View' setting at the top of your screen.

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How does the unlock process work? How long can I access the unlocked games?

You can unlock three 30 minute sessions of game play every day. You can play your favorite game or you can play up to 3 different games a day. You can get unlimited access to these games by joining Club Pogo. 

Will this unlock all of Club Pogo?

No, the exclusive game unlocks apply to the selected games only. You can get unlimited access to the selected games by joining Club Pogo. 

• 40+ Exclusive Games with no Ads 
• Collect game ranks and badges for your gameplay 
• Member discounts 
• Earn Renewal Rewards 

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Call Us +1-855-817-2433 (Toll Free)

Cannot play Pogo from the Internet Explorer in windows 8

Windows 8 is here. And lots of problems with Pogo.

First let me say, Windows 8 is not like any other windows operating system. It is Microsoft's attempt to build an OS for the mobile user. Touch screen tablets and smart phones are its target. Not home PC desktop users with regular monitors. Therefore it will be necessary to learn how to use the Start Screen apps to navigate your computer.

Windows 8 has its own javascript (Not Java) built in. That is why you will find you cannot play Pogo from the Internet Explorer App on the Start Screen. You will need to use the Desktop app. And then, you will have to make adjustments. Here is a link to Java to learn more on who to do that

Internet Explorer 10 is not like any other Internet Explorer. Internet Explorer 10 is designed to provide an add-on free experience. Add-ons, like Java, will only work in Internet Explorer for the desktop. 
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Call Us +1855-517-2433 (Toll Free)

Why does a charge for Club Pogo appear twice on my card statement?

Reason

If you are paying for your monthly subscription fees using a Visa or MasterCard debit card that draws directly from your current account, the double charges you are seeing on your statement are most likely the result of our pre-authorization process.

Solution

 In order to ensure that your subscription fee is correctly debited from your account and that your gameplay continues uninterrupted, our billing system sends out a pre-authorization and places a hold on your account in the amount of your subscription fee (five to six days before your scheduled billing).

Keep in mind that if your subscription charge were to fail, your account would be suspended. The primary reason for the pre-authorization process is so we can notify you if your subscription is in danger of suspension before your billing date arrives.
 

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