How to cancel Club Pogo subscription

Reason

• When you cancel your Club Pogo subscription, you can either choose to forfeit all remaining time on your subscription or you can choose to play out your remaining time left on your subscription.
• If you decide to re-activate your account, you will be billed immediately. There is no free trial on re-activations.

Solution

To cancel your Club Pogo subscription, perform the steps listed below:

• Go to www.pogo.com
• Log into your Club Pogo account.
• Click the My Account button.  
• You may be asked to re-enter your password (for security reasons)
• Your screen should look something like this:

• Click the 'My Subscription and Billing Information' link shown above. 
• Then your screen should look something like:

• Click the 'Cancel Subscription' link. 
• You may be asked to re-enter your password (for security reasons)
• Re-enter your password.
• A new screen should appear asking to select a Club Pogo subscription cancellation option:

• You have two options when cancelling; 1) cancel your subscription and forfeit the rest of your time or 2) you can play out the rest of your time. Please note, your card will not be charged again.
• Click the 'Continue' button to confirm and cancel your subscription.

For regular (free) Pogo customers, there is no subscription fee, therefore cancellation is not required.


If you would like to disable your EA account (whether it's a paid or free account), which removes access to Pogo & EA sites altogether, you may request to disable your account by clicking the Contact Us button located at the top right of the article or click here. Please include the following information:

Call Us +1-855-517-2433 (Toll Free)

Pogo games won’t load

If games on Pogo games won’t loadfor you, load very slowly, or give errors such as 'Please wait, Loading,' see below for information on the most common causes (and links to instructions on how to address them). Even still, there is a lot more information at your fingertips that you can find with some quick Internet searches.

First, let's try to rule out some specific issues:

• Is the game you can't load any of the following: Poppit!, Word Whomp, First Class Solitaire, or a game without an in-game Chat option?
• Does your computer lock up or reboot when you try to load a game?
• Does the game that won't load have a Weekly Challenge going on, especially on Wednesdays?
• Are you running Microsoft Vista and having trouble patching?

If you find these Pogo suggestions do not resolve your issue, please contact Pogo and request further assistance. Call +1-855-517-2433 (Toll Free)

If you can rule the above issues out, here are steps to take if the server status Answer says things are OK:

• First, clear your Browser Cache and Java Cache if you're using Sun Java (#2).
• If that doesn't solve the issue, please update your Java (#3).
• If the two previous steps don't solve the issue, please read below about help with antivirus/firewall issues.
• Also, read our article about configuring the settings for your firewall or proxy server with Pogo.
• Furthermore, our article with information regarding pop-up blockers/anti-spyware/adware may help.

If Java is installed on your machine but not enabled

If you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit

Here's what to do if clearing your cache and making sure your Java is updated doesn't resolve the issue.

The most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software. The easiest way to determine if one or more of these is the cause of the problem is to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing our games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.

More Information: Call Pogo Tech Center +1-855-517-2433 (Toll Free)

pogo is being slow

Go to your desktop background (on your computer)
Right click background image,
choose 'properties'
choose 'settings'
What 'screen resolution' are you using?
drag the bar to the right.
If this is already completely across;

What Web Browser/Application are you using?
Internet Explorer, Firefox, Safari...?
You may want to check 'View' setting at the top of your screen.

Read More...

 

When I try to load a game, a new window opens and I get the pogo screen it shows while loading the game

When I try to load a game, a new window opens and I get the pogo screen it shows while loading the game. Then the screen closes and my main browser goes to a Game Loading Error page.
Problem Entering the Game
Explanation:

You have encountered an error. Please click here to find out more information that may help you resolve this issue.
Many issues can be resolved by applying some simple maintenance to your browser and Java software. Click here to find out how to help improve the performance of your games and resolve most technical issues.
Pogo games require the Java plugin. To install Java for free, click here.
If you need further assistance, click here to view our Customer Support Help page

Read More...

 

How to Play Scrabble Online at WordBiz ISC

Reason

If you enjoy playing Scrabble check out WordBiz at the online Internet Scrabble Club (ISC). Once you have downloaded the free WordBiz software application to connect with the server, you can specify your skill level, official dictionary you prefer, and connect with other Scrabble players around the world.

Solution

WordBiz is a Java-driven application which enables you to play Scrabble online. It is the biggest and best place on the Internet to play Scrabble in a relaxed friendly environment. This online scrabble community, brings together players of all ages, nationality and skill. Many of the world's best international level tournament competitors go here to play Scrabble online. See the resources link for Internet Scrabble Club FAQ.

To start playing you'll need to register a name and password. Here is the link:
http://www.isc.ro/

To play, you need to download and install the interface on your computer.

If the program doesn't start when you try to run it you will need to install Microsoft Java VM. Here is the link - middle of page:
http://www.techbuddiesonline.com/Pages/Pogo_technical.aspx

When you start the Wordbiz program you should get a connection menu.

Fill out the Handle and Password fields with your ISC handle, and password. (If you are not registered click on the Register button.)

Click on Options to set up your parameters. These can be changed at any time if you desire.

Click on Seek a Game. Or go to the Seek Graph and click on a blue dot.

More Information: Call Us +1-855-517-2433 (Toll Free)

lost or forgotten Pogo game password. How can I recover it?

Reason

If you forget your Pogo or Club Pogo screen name or password, simply perform the steps listed below to recover your information

Solution

Go to www.pogo.com.

Click the 'Sign In' link at the top right-hand corner of the Pogo.com home page.

Click the 'Forgot Password or Screen Name' link.

Recovering a Password:

1. Enter your Pogo or Club Pogo screen name in the text field in the Recover Password section of the page.
2. Click the Send Me My Password button.

Recover a Screen Name:

3. Enter the e-mail address associated with your Pogo or Club Pogo screen name in the text field in the Recover Screen Name section of the page.
4. Click the Send Me My Screen Name button.

 Read More...

More Information: Call Us +1-855-517-2433 (Toll Free)