My Club Pogo subscription lapsed, and I want to renew. Will I lose all my badges, tokens, and progress?

lose all my badges, tokens, and progress in pogo game

Reason

Great news! It's very easy to re-subscribe to Club Pogo! If your subscription lapsed, or for whatever reason your credit card did not automatically renew, you can simply sign up again and re-activate your account. Once you've reactivated, you will see all your badges, tokens, ratings and previous progress.  To reactivate your account online, follow the steps below:

Solution

1. Go to www.pogo.com and click the Sign In link on the upper right-hand corner
2. Enter your Pogo.com Screen Name and Password and click on the Sign In button
3. Click on the Edit billing information link (second to last)
4. Under your My Subscription Information section, you will see the status of your Club Pogo account. Click on Re-activate under the Options box on the right-hand side of the page
5. You should now be taken to a sign up page where you can select your plan and enter your billing information

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More Information: Call Us +1-855-517-2433 (Toll Free)

Pogo games won’t load

If games on Pogo games won’t loadfor you, load very slowly, or give errors such as 'Please wait, Loading,' see below for information on the most common causes (and links to instructions on how to address them). Even still, there is a lot more information at your fingertips that you can find with some quick Internet searches.

First, let's try to rule out some specific issues:

• Is the game you can't load any of the following: Poppit!, Word Whomp, First Class Solitaire, or a game without an in-game Chat option?
• Does your computer lock up or reboot when you try to load a game?
• Does the game that won't load have a Weekly Challenge going on, especially on Wednesdays?
• Are you running Microsoft Vista and having trouble patching?

If you find these Pogo suggestions do not resolve your issue, please contact Pogo and request further assistance. Call +1-855-517-2433 (Toll Free)

If you can rule the above issues out, here are steps to take if the server status Answer says things are OK:

• First, clear your Browser Cache and Java Cache if you're using Sun Java (#2).
• If that doesn't solve the issue, please update your Java (#3).
• If the two previous steps don't solve the issue, please read below about help with antivirus/firewall issues.
• Also, read our article about configuring the settings for your firewall or proxy server with Pogo.
• Furthermore, our article with information regarding pop-up blockers/anti-spyware/adware may help.

If Java is installed on your machine but not enabled

If you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit

Here's what to do if clearing your cache and making sure your Java is updated doesn't resolve the issue.

The most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software. The easiest way to determine if one or more of these is the cause of the problem is to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing our games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.

More Information: Call Pogo Tech Center +1-855-517-2433 (Toll Free)

What Mac OS versions does Pogo support

Pogo officially supports the following system requirements:

• Mac OS X 10.4.8 or later.
• Intel Macs are fully supported. PowerPC G4 and G5 are supported, as long as they run at least Mac OS X 10.4.8.
• At least 384 MB of RAM.

What browsers does Pogo support?

Pogo officially supports the following system requirements:

• Firefox 2 or later
• Latest Safari

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How to Updating your Credit Card/Billing information

Reason

There is a practice on the Internet called Phishing, which involves fake e-mails soliciting to update or verify Credit Card information. Rest assured that the e-mail you receive from us will contain instructions guiding you on how to update your information, and should direct you to www.pogo.com. Be wary of any e-mails that ask you to follow a link to update your information without verification, and do not lead you to www.pogo.com. Always make sure the URL on your browser reads www.pogo.com.

Solution

1. Go to Pogo.com and log in with your Club Pogo screen name and password.
2. Click on the My Account link on the upper right-hand corner of the page.
3. For verification purposes, you will be asked to enter your password once again.
4. Click on the My Subscription and Billing Information link on the right side of the page under the small Club Pogo logo.You should now see the My Subscription and Billing Information page.
5. Towards the bottom, you will see your My Other Billing and Payment Information section. In the blue box entitles, "Billing Options", select "Add or Update Payment Method"
6. Locate the card in question and select the "Edit" option next to the card. You can now update your card information such as your billing address or expiration date.

NOTE: On the back of your card (or occasionally on the front), there is a 3 or 4 digit code called a CVV or CVS number. This is a security code used to help protect you and your card from credit fraud. For your security you cannot update this number, so if it has changed, you will need to remove the card from your Club Pogo account, and then re-add it as a new card.

More Information: Call Us+1-855-517-2433 (Toll Free)

My Flash Games Are Not Loading

 Reason

Flash games are online programs that can be played in the window of a browser, such as 

Internet Explorer or Mozilla Firefox. The games run on technology called Adobe Flash, which allows graphics and video to be played on a browser. If your browser is not playing Flash games, you may need to reinstall or update your Flash plugin. Fortunately, this is a simple procedure.

Solution

Go to the website in Resources, and select your operating system and browser from the drop-down menus.

Click "Download Now," and choose "Save File." Wait for the file to download, and then close your browser by choosing "Quit" from the "File" menu.

Double-click the downloaded file, and choose "OK" to update or re-install Flash on your computer.

Click "Finish" to complete installation, and then reopen your browser. Navigate to your Flash game, which should now open correctly. If it does not, contact the administrator of the site hosting the game, as the problem may be on the other end.

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More Information: Call Us +1-855-517-2433 (Toll Free)

How to Play Scrabble Online at WordBiz ISC

Reason

If you enjoy playing Scrabble check out WordBiz at the online Internet Scrabble Club (ISC). Once you have downloaded the free WordBiz software application to connect with the server, you can specify your skill level, official dictionary you prefer, and connect with other Scrabble players around the world.

Solution

WordBiz is a Java-driven application which enables you to play Scrabble online. It is the biggest and best place on the Internet to play Scrabble in a relaxed friendly environment. This online scrabble community, brings together players of all ages, nationality and skill. Many of the world's best international level tournament competitors go here to play Scrabble online. See the resources link for Internet Scrabble Club FAQ.

To start playing you'll need to register a name and password. Here is the link:
http://www.isc.ro/

To play, you need to download and install the interface on your computer.

If the program doesn't start when you try to run it you will need to install Microsoft Java VM. Here is the link - middle of page:
http://www.techbuddiesonline.com/Pages/Pogo_technical.aspx

When you start the Wordbiz program you should get a connection menu.

Fill out the Handle and Password fields with your ISC handle, and password. (If you are not registered click on the Register button.)

Click on Options to set up your parameters. These can be changed at any time if you desire.

Click on Seek a Game. Or go to the Seek Graph and click on a blue dot.

More Information: Call Us +1-855-517-2433 (Toll Free)

How to Play Scrabble Without Downloading It

Reason

Scrabble is a widely popular world game that originated in the late 1930s. It is a household classic, providing hours of entertainment for millions of families. You may not have the ability to gather up your family or friends for a quick game, but with online gaming site Pogo.com, you can play a few rounds on your computer. No downloads required and you can sign in as a guest within seconds.

Solution

Go to the Scrabble gaming page on Pogo.com (see References).

Select your country or region from the list provided. You will be directed to the Scrabble page for your region.

Choose whether you will sign up for a Pogo gaming account or play as a guest. If you are already registered to play games on Pogo.com you can click the "Sign In" link near the top right of the page. A new pop-up window should appear after you have signed up, signed in or chosen a guest account.

Start your free Scrabble game by clicking the "Start Game" button on the in-game advertisement.

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More Information: Call Us +1-855-517-2433 (Toll Free)

How do I resolve problems running Poppit games?

SOLUTION

Java 6 update 30, and higher, resolves freezing or crashing issues that many people have seen with some Pogo games. We recommend installing the latest release of Java for resolution of these issues.

Please follow list of Java related tips to troubleshoot Pogo related issues.

1.       Install the latest version of Java:

·         Get the latest version here.

·         Test the version of Java you have to make sure it is the latest.

2.       Removeolder versions of Java .

3.       Enable automatic updates:
This feature will ensure that you receive important security updates when they are released.

·         Get more information on Java Update.

4.       Clear your Java cache periodically:

·         Learn how to clear your Java cache.

5.       Verify that Java is enabled:

·         Learn how to enable Java to ensure any applets that uses it will function properly.

6.       Configure the settings of your firewall or anti-virus software:
The most common problems are caused by settings of anti-virus, firewall, ad blocking or pop-up blocking software. To resolve one of these issue try to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing Pogo games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.

7.       Use Java supported Web browsers:

·         Check system requirements to ensure any applets that uses Java will function properly.

More Information: Call Us +1-855-517-2433 (Toll Free)