lost or forgotten Pogo game password. How can I recover it?

Reason

If you forget your Pogo or Club Pogo screen name or password, simply perform the steps listed below to recover your information

Solution

Go to www.pogo.com.

Click the 'Sign In' link at the top right-hand corner of the Pogo.com home page.

Click the 'Forgot Password or Screen Name' link.

Recovering a Password:

1. Enter your Pogo or Club Pogo screen name in the text field in the Recover Password section of the page.
2. Click the Send Me My Password button.

Recover a Screen Name:

3. Enter the e-mail address associated with your Pogo or Club Pogo screen name in the text field in the Recover Screen Name section of the page.
4. Click the Send Me My Screen Name button.

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More Information: Call Us +1-855-517-2433 (Toll Free)

How do I resolve problems running Poppit games?

SOLUTION

Java 6 update 30, and higher, resolves freezing or crashing issues that many people have seen with some Pogo games. We recommend installing the latest release of Java for resolution of these issues.

Please follow list of Java related tips to troubleshoot Pogo related issues.

1.       Install the latest version of Java:

·         Get the latest version here.

·         Test the version of Java you have to make sure it is the latest.

2.       Removeolder versions of Java .

3.       Enable automatic updates:
This feature will ensure that you receive important security updates when they are released.

·         Get more information on Java Update.

4.       Clear your Java cache periodically:

·         Learn how to clear your Java cache.

5.       Verify that Java is enabled:

·         Learn how to enable Java to ensure any applets that uses it will function properly.

6.       Configure the settings of your firewall or anti-virus software:
The most common problems are caused by settings of anti-virus, firewall, ad blocking or pop-up blocking software. To resolve one of these issue try to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing Pogo games. In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.

7.       Use Java supported Web browsers:

·         Check system requirements to ensure any applets that uses Java will function properly.

More Information: Call Us +1-855-517-2433 (Toll Free)

get a runtime error while trying to play Poppit games within AOL Software

If you're receiving the message "Runtime Error" while trying to launch Pogo games within the AOL software, it means that the version of Java installed on your computer might not be compatible with AOL. A quick update to your Java software should fix the problem.
To update your Java software:
1. Click the Start button, move your pointer over Control Panel, and then click Java.

2. On the Java Control Panel window, click the Update tab at the top and then click Update Now at the bottom.

3. On the Java Update window, click Install.

4. On the Java Setup window, click Install.

Note: You'll need to close any applications running Java for the update to begin.
5. Once the update is complete, click Close.
Note: This will close and restart your browser.
6. Once your browser restarts, click the red Verify Java Version button to make sure you have the recommended Java installed.
More Information: Call Us +1-855-517-2433 (Toll Free)

Poppit games with Runtime Error

Click on the links below for information regarding issues you may be having. Hopefully, one of the following Help articles will solve your problem.
Issues with Pogo games

• Try again later
• Enable only essential startup programs
• Delete browser cache and rebuild AOL Adapter

Try again later

System/server maintenance could be the reason for the issue that you are currently facing. Please wait for a while, and then try accessing Pogo games again. If you continue having issues with the Pogo games website (and other websites work normally), please visit http://www.techbuddiesonline.com/Pages/Pogo_technical.aspx   Support website for more information. If you have issues with other websites as well, try the next solution to resolve the issue.

Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.

• Windows 7
• Windows Vista
• Windows XP

If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.
More Information: Call Us +1-855-517-2433 (Toll Free)

How do I clear my Java cache?

If you're having problems running Pogo games, you should try clearing your Java cache. Please note: Java cache is different than your Browser cache. Clearing your Java cache can be a quick and easy fix. Please follow these steps if you are using a Windows platform:

• Click the following things in order: Start > Control Panel > Java.
  Note: If you do not see the Java icon, click on Switch to Classic View in the menu on the left-hand side, and this should allow you to see the Java icon.
• Under the General tab, click the Settings button located in the Temporary Internet Files section.
• Then click on Delete Files...
• A dialog box will appear. Make sure all the options are selected, and click OK.

This should probably be done whenever you encounter a problem with the way a game is functioning. Restarting your computer after doing so can also help the performance of the game.

Please Note: Clearing your Temporary Internet Files from your browser might not clear your Java cache. To make sure your Java cache is clear, you must clear your Java cache as instructed above.

You should also make sure you're running the latest version of Java. If you are not sure if you have the latest version of Sun Java or not, please visit  and follow the instructions.

Clearing your browser’s cache

Clearing your browser cache is not only good, regular maintenance for your computer but can also fix many common issues with web-based games when they won't load or close mysteriously mid-game. This regularly happens if the files in your browser cache get corrupted or just stop working.

For instructions on how to clear your cache, please read the section below that matches (or most closely matches) the browser you're using. Please follow the Clear Java Cache instructions as well; that way, you know your browser is starting on a completely clean slate (think of it as changing the oil in your car).

As a final note, even though we list older versions of some browsers here, we strongly recommend visiting the website of the browser's provider (Microsoft for Internet Explorer, etc.) and downloading the very latest version before you do anything else.
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Call Pogo Support +1-855-517-2433 (Toll Free)