Tuesday, 1 April 2014

Unable to Play Pogo Games in windows 8



1)   Download and install the latest flash player and Java from the links below:
http://get.adobe.com/flashplayer/

Install Java in Internet Explorer: http://windows.microsoft.com/en-US/windows7/Install-Java-in-Internet-Explorer

 Restart the browser and check if you’re able to play the game fine.

2)   If installing flash player doesn’t fix the issue, followthe methods listed below:

A: Clear cached data in Internet Explorer in windows 8

To determine whether a performance issue or an error message is caused by corruption in the temporary Internet files or in other cached information that is used by Internet Explorer, you must clear cached data.  
 To do this, follow these steps:

1.    Open Internet Explorer in windows 8
2.    Click Safety, and then click Delete Browsing History.
3.    In Delete Browsing History area, click Delete.
A progress bar is displayed to indicate that the browsing history is being cleared. After this process is complete, test Internet Explorer to verify that it works correctly. If issues still occur, try Method 2.

B: Reset security settings for windows 8 Internet Explorer

If you configure security settings to be too restrictive, you may prevent Internet Explorer from displaying certain Web sites. To determine whether an issue is caused by overly restrictive security settings, revert to default security settings. To do this, follow these steps: 
1.    Open Internet Explorer.
2.    Click Tools, and then click Internet Options.
3.    Click the Security tab.
4.    Click Reset all zones to default level, and then click OK.

Thursday, 30 January 2014

Can't log in to Pogo Club using IE9 Clearing out IE9 might fix it.



Be sure to "UN Check" the top: Preserve favorite website data. There probably is a corrupted file somewhere.
Click on the Gear/Cog in the upper right corner of the screen.

In the menu that appears click on Internet Options
In the Browsing History section you will see a box that has the word: delete Clickon it.
A new pop up will appear.

Preserve Favorites Website Data will be at the top and there will be a box next to it. Make sure there is NO check or X in that box.
Then click the Delete button.

That will clear out any corrupted files and junk from your browser
Have you tried completely logging out of Pogo, rebooting and then logging back in? Also, you will get logged out of the forum and still be logged into Pogo. But, the log in should take you to the log in page, not the Home Page. If you have more question related to IE9..

Tuesday, 2 July 2013

how can I change the size of the game boards? New computer and game field is only about 2 x4



Go to your desktop background (on your computer)
Right click background image,
choose 'properties'
choose 'settings'

What 'screen resolution' are you using?
drag the bar to the right.

If this is already completely across;

What Web Browser/Application are you using?

Internet Explorer, Firefox, Safari...?
You may want to check 'View' setting at the top of your screen.

Wednesday, 22 May 2013

I get a runtime error while trying to play Pogo games within AOL Software

If you're receiving the message "Runtime Error" while trying to launch Pogo games within the AOL software, it means that the version of Java installed on your computer might not be compatible with AOL. A quick update to your Java software should fix the problem.
To update your Java software:
1. Click the Start button, move your pointer over Control Panel, and then click Java.

2. On the Java Control Panel window, click the Update tab at the top and then click Update Now at the bottom.

3. On the Java Update window, click Install.

4. On the Java Setup window, click Install.

Note: You'll need to close any applications running Java for the update to begin.
5. Once the update is complete, click Close.

Note: This will close and restart your browser.

6. Once your browser restarts, click the red Verify Java Version button to make sure you have the recommended Java installed.


Post a Question....

Call Us +1-855-517-2433 (Toll Free) 

Wednesday, 15 May 2013

how can I change the size of the game boards? New computer and game field is only about 2 x4 c


Go to your desktop background (on your computer)
Right click background image,
choose 'properties'
choose 'settings'

What 'screen resolution' are you using?
drag the bar to the right.

If this is already completely across;

What Web Browser/Application are you using?

Internet Explorer, Firefox, Safari...?
You may want to check 'View' setting at the top of your screen.

Post a Question....

Wednesday, 1 May 2013

Cannot connect to Pogo games with Runtime Error.



Click on the links below for information regarding issues you may be having. Hopefully, one of the following Help articles will solve your problem.
Issues with Pogo games

Try again later

System/server maintenance could be the reason for the issue that you are currently facing. Please wait for a while, and then try accessing Pogo games again. If you continue having issues with the Pogo games website (and other websites work normally), please visit http://www.techbuddiesonline.com/Pages/Pogo_technical.aspx   Support website for more information. If you have issues with other websites as well, try the next solution to resolve the issue.

Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.
If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.

Delete browser cache and rebuild AOL Adapter

AOL Adapter connects the AOL software to Internet Explorer. Any damage to the adapter can adversely affect the AOL service and your access to the web. The steps to delete the browser cache and rebuild AOL Adapter may differ depending on the version of ACS installed on your computer. Please click the appropriate link given below.

Browser/service error when accessing Pogo games

Turn on the AOL TopSpeed

Once installed, the TopSpeed technology works automatically. You do not need to change any settings to experience the enhanced browsing that the TopSpeed technology provides. The only time TopSpeed is turned off by default is if it is blocked by a firewall or there is insufficient space for the TopSpeed cache.
Note: The TopSpeed/AOL Web Graphics Compression feature on AOL 9.0 VR is always on. It cannot be turned off or uninstalled, the AOL software will not function properly without it.
To turn on TopSpeed in AOL Desktop, do the following:
1. On the Browser window, click the Settings menu, and then click TopSpeed.
2. Click the Use TopSpeed when available box to place a check mark in it.
3. Click Save.

To turn on TopSpeed in AOL 9.0 Security Edition, do the following:
1. On the AOL toolbar, click Settings.
2. On the Index tab, click the Internet (Web) Options link.
3. Click the TopSpeed tab.
4. Click to the Turn on AOL TopSpeed box to place a check mark in it to turn TopSpeed on.
5. Click Save.
6. Click X in the upper right to close the settings window.

To turn on TopSpeed in AOL 9.0 SE/LE, do the following:
1. On the AOL toolbar, click Settings.
2. On the Index tab, click the Internet (Web) Options link.
3. Click the TopSpeed tab.
4. Click the Optimize Web browsing using TopSpeed technology box to place a check mark in it to turn TopSpeed on.
5. Click Save.
6. Click X in the upper right to close the settings window.

To turn on TopSpeed in AOL 9.0 Optimized, do the following:
1. On the AOL toolbar, click Settings.
2. On the Index tab, click the Internet (Web) Options link.
3. Click the AOL Browser tab.
4. In the TopSpeed - AOL Web Browser Accelerator section, turn TopSpeed on. Choose the Store Web pages I view on AOL for faster browsing option by clicking it to turn TopSpeed on.
5. Click OK.
6. Click X in the upper right to close the settings window.


Clear cache, cookies, and history and reset Web settings

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.
Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:
  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

Problems while accessing pogo games

Try another Web page

Try opening another Web page to verify whether the problem is with the Pogo games website, your Web browser, or your connection. To do so, type the address of another Web page (for example, www.techbuddiesonline.com) in an external browser and verify whether you are able to access that Web page.
If you are unable to visit any other website, read our online help article Unable to access websites to resolve the issue.

Clear cookies, cache, and history using browser

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days that you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.
Note: Once you clear your cookies, cache, and history, you may lose the following:
  • AOL Radio presets
  • The websites you have visited
  • Your shopping cart
  • Your customized pages

Reset Web settings

If you have installed another Web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the appropriate link from the options given below to reset your Web settings.

Rebuild AOL Adapter

AOL Adapter connects the AOL software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the Web. You can fix the damage by rebuilding AOL Adapter.

Run Quick Restore

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.
Once Quick Restore is completed, you will receive a series of AOL software updates. To learn more about AOL software updates, read our online help article AOL software update.
Read More...
 Call Pogo Support +1-855-517-2433 (Toll Free)

How to Updating your Credit Card/Billing information


Reason
There is a practice on the Internet called Phishing, which involves fake e-mails soliciting to update or verify Credit Card information. Rest assured that the e-mail you receive from us will contain instructions guiding you on how to update your information, and should direct you to www.pogo.com. Be wary of any e-mails that ask you to follow a link to update your information without verification, and do not lead you to www.pogo.com. Always make sure the URL on your browser reads www.pogo.com.

Solution


  1. Go to Pogo.com and log in with your Club Pogo screen name and password.
  2. Click on the My Account link on the upper right-hand corner of the page.
  3. For verification purposes, you will be asked to enter your password once again.
  4. Click on the My Subscription and Billing Information link on the right side of the page under the small Club Pogo logo.You should now see the My Subscription and Billing Information page.
  5. Towards the bottom, you will see your My Other Billing and Payment Information section. In the blue box entitles, "Billing Options", select "Add or Update Payment Method"
  6. Locate the card in question and select the "Edit" option next to the card. You can now update your card information such as your billing address or expiration date.

NOTE: On the back of your card (or occasionally on the front), there is a 3 or 4 digit code called a CVV or CVS number. This is a security code used to help protect you and your card from credit fraud. For your security you cannot update this number, so if it has changed, you will need to remove the card from your Club Pogo account, and then re-add it as a new card.

More Information: Call Us+1-855-517-2433 (Toll Free)

Friday, 29 March 2013

When I try to load a game, a new window opens and I get the pogo screen it shows while loading the game

When I try to load a game, a new window opens and I get the pogo screen it shows while loading the game. Then the screen closes and my main browser goes to a Game Loading Error page.
Problem Entering the Game
Explanation:
You have encountered an error. Please click here to find out more information that may help you resolve this issue.
Many issues can be resolved by applying some simple maintenance to your browser and Java software. Click here to find out how to help improve the performance of your games and resolve most technical issues.
Pogo games require the Java plugin. To install Java for free, click here.
If you need further assistance, click here to view our Customer Support Help page
 

Monday, 18 March 2013

How do I view my Java Version, Browser, and OS information?


Click here to view your Java Version, Browser and OS information. A new window will open with 3 lines of text.
Note: If you see a blank page, a red X, a question mark, or a puzzle piece after following the link above, your Java may not be working properly. Click here to test your Java.
Read more...

any Kind of Pogo Game Problems Call Us
+1-855-517-2433 (Toll Free)

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